FAQS

Q1.  Why is the transfer rate so much slower than the 5Gbps promoted?

The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speeds of 60MB/s.

There are a number of variables that will affect USB transfer rate including data source, destination and file types. Please ensure that there is a USB3.0 driver in your computer. With a reasonable usage environment the USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.

Q2.  Why can’t I download the driver?

ORICO hard drive enclosures are plug and play. There is no driver for it. If there is something wrong with the hard drive enclosure please contact the retailer where you purchased your product.

Q3.  The data on my hard drive is corrupt! Why?

Connecting a hard drive to the hard drive enclosure is just like connecting a your hard drive to the inside of your computer. The hard drive enclosure itself will not corrupt your data. If your data has become corrupt, it is likely caused by removal of the enclosure while data was still being written to the hard drive.

Never remove the enclosure while data is being written to the hard drive! Doing so may cause the hard drive to become corrupt. Make sure all applications being run off the disk and all the files are no longer in use before removing the unit.

Q1.  Why do I need to turn the hub on again after it goes into sleep mode?

The hub is designed to protect your device and to save power.

Q2.  Why is my computer unable to shut down when the hub is connected?

a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

For Mac users, please uncheck the box “put the hard disks to sleep when possible” in energy saver.

b. Check the USB 3.0 host and update its driver to the latest.

c. Try a different USB 3.0 cable/usb port.

Q3.  Can I use my own accessories, such as power adapters and data cables, with the USB hub?

The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use corresponds withthe original cable provided. The length of the data cable should not exceed 1m.

 

Q4. Can I use the USB hub as a standalone charger?

We don’t recommend using the hub as a standalone charger. The output current of the hub’s USB ports is 900mA max. If you are using the hub to supply power, please make sure the input current does not exceed 900mA. 

Q5. Why is the computer failing to come out of Sleep Mode when the USB hub is connected?

This problem may be the result of one of the following:

a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.

c. For Mac users, please uncheck the box “Put the hard disks to sleep when possible” under Energy Saver.

Q6. A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?

When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.

If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.

Q1. What kind of USB charging cables should I use with this charger?

To ensure complete safety and best performance, we strongly recommend using your device’s original cable or a third-party certified cable.

Q2. What is the difference between a super charging port and standard port?

Super charger Ports: Can charge any device at speeds of up to 2.4 amps, and will automatically determine your device’s optimum input and adjust it accordingly.

Standard Ports: Capable of charging most Android phones and iPhones with iOS 5 or later at full speed as well as many other devices.

Q3. What if the ORICO Desktop Charger is not charging my device(s)?

A. Check to ensure that your device is USB-powered with a power input of 5V and between 0 and 2.4A.

B. Check to ensure that the power cord isn’t broken and is connected to an active wall outlet and also firmly connected to the ORICO Desktop Charger .

C. Use a different usb cable to double check. If the issue is our wall charger, please contact the retailer you  purchased your product from.

Q4. How do I check my device’s input current and voltage?

Please refer to your device’s user manual and the original OEM charging adapter, or contact the retailer you purchased your product from.

Q5. My device charges at 1 Amp, will this output harm it?

No, the charger will only supply the maximum charge current allowed by your device of up to 2.4 Amps from each port. That is to say, if you use a 2.4A charger with a device drawing 1A, it will only draw 1A.

Q6. How can I find the same power cord if I lost the original one that came with the 25w charger?

It is a standard 2-prong power cord, they’re easily available. I am sure the retailer you purchased your product from will be able to assist you.

Q7. When the charger is plugged into an outlet but has no devices plugged in, will it consume power? What is the standby power consumption?

The charger will consume almost no power in this state. Its standby power consumption is rated at <0.5W.

Q8. Can the charger ports work at the same time with wireless charging?

The charger ports can work at the same time with wireless charging.

Q9. What kind of devices can be used with a wireless charger?

The devices supports QI wireless standard protocol.

Q1.  Is there a LED indicator for the surge protector?

No, there is no LED indicator allocated for the surge protect. You will see only one blue LED when you use it. If there’s a large surge or thunder, the protector will automatically power off.

Q2.  Can I use the universal surge protector in European countries?

Yes, but it should be equipped with a European standard plug if you want to use it in Europe. 

 

Q1.  Is the Bluetooth 4.0 backwards compatible to Bluetooth 3.0, 2.1 or 2.0?

Yes, it is backward compatible to Bluetooth 3.0, 2.1 and 2.0.

Q2.  Can I attach the device to USB3.0 ports?

Yes, however the performance will be as if attaching the device to USB2.0 ports.

Q3.  Can I attach a USB2.0 cable to USB3.0 ports?

Yes. But the performance is as a USB2.0.

Q4. Can I attach a USB3.0 cable to USB2.0 ports?

Yes. But the performance is as a USB2.0.

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